We’re happy to help with bookings, your account, or the app.
We aim to reply to emails within 1–2 business days. For current opening hours, please check our latest posts or get in touch.
How do I book an appointment?
Open the app, tap Book (or Book Now on the home screen), choose your services, pick a barber — or “Any Available Barber” — then select a date and time and confirm.
How do I reschedule or cancel?
Go to the Bookings tab, open the appointment, and choose reschedule or cancel. Please give as much notice as possible so the slot can be offered to someone else.
I’m not getting notifications.
Make sure notifications are enabled for Roots in your device Settings. Booking confirmations and reminders are also sent by email where we have your address.
How do I sign in?
You can use Sign in with Apple or Google, or tap Continue as Guest. We ask for a phone number so the barber can reach you about your appointment.
How do I change the app language?
Roots is available in English, Latviešu and Русский. You can switch language in Profile → Settings.
How do I delete my account and data?
Go to Profile → Delete Account. This cancels your upcoming bookings and anonymises your personal data. Our Delete Account page has the full steps — including how to request deletion if you can’t use the app. See also our Privacy Policy.